Shipping Policy

Processing Time: 1–3 business days
Orders are processed Monday through Friday (excluding holidays). You’ll receive an email with tracking information once your order ships.

Fulfillment + Drop Shipping

Most orders are fulfilled and shipped directly from our partner warehouse — KIN Aesthetics, LLC, located at 7885 Jackson Rd Suite 2, Ann Arbor, MI 48103.
This ensures freshness, efficiency, and direct handling by the manufacturer. You may receive separate shipments if your order includes items stocked in our studio and items shipped from KIN Aesthetics.

Shipping Area

We currently ship within the United States only.

Rates + Carriers

Shipping rates are calculated at checkout. A standard shipping rate of $8 is applied for most orders. We primarily ship through USPS.

Lost or Stolen Packages

Once your order has shipped, Hitch Co. Aesthetics is not responsible for lost, stolen, or damaged packages. Please contact the carrier directly with tracking inquiries.

Return + Refund Policy

All sales are final.
For the safety and integrity of our skincare products, we do not accept returns or exchanges once an item has shipped.

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery at skin@hitchcoaesthetics.com with photos and your order number. We’ll make it right where possible.

Gift cards and digital purchases are non-refundable.

Medical + Results Disclaimer

Hitch Co. Aesthetics LLC provides cosmetic skincare products and professional treatments designed to enhance the appearance and health of the skin.

Information on this site is for educational and cosmetic purposes only and is not intended to diagnose, treat, cure, or prevent any medical condition. Always consult your physician before starting new skincare routines if you have medical concerns.

Results vary depending on individual skin type, lifestyle, and consistency of use.